COVID-19 Update

COVID-19 Update

Updates are provided to us to keep you up to date with Delivery delays. 

Due to current lockdown in major cities regarding COVID-19, courier delays in those areas at this time are expected. Our warehouse is working at normal capacity at this stage and orders are dispatched in time.

We seek your kind understanding during this period. Please add 2-3 working days to the normal delivery time frame for those areas.

The estimated normal delivery time frames are as below:
For customers in VIC, approximately 3 - 5 working days;
For customers in NSW, SA, ACT, approximately 4 - 8 working days;
For customers in QLD, NT, WA and TAS, approximately 7 - 10 working days.

Updates from some of our partnered couriers:
Australia Post: https://auspost.com.au/service-updates/current-updates/lockdown-update
Aramex: https://www.aramex.com.au/contact-us/service-updates/COVID-19/

Update Sunday 8 August 2021

We have been notified by our delivery services that everything is still being delivered as they are classed as essential services, they do say to expect delays as they try to keep up with the extra large amount of parcels.

Christmas 2021, you should plan ahead this year and get your Christmas orders in really early to make sure they arrive in time for Christmas, once ordered all you need to think about is some great hiding places until they are ready to go under the tree. Last thing any one wants is your Christmas deliveries not arriving in time for them to go under the tree.

 Update: Sunday 19 September 2021

Top of this update is ofcourse Delivery delays. We have been informed that the amount of online shopping has caused a back up of parcels waiting to be delivered, this delay is not caused by us but with all courier companies trying to stay on top of the deliveries. We do ask for your patience and allow a few extra business days on our estimated delivery times shown on the product pages. We will still be processing orders as per normal.

Update: Tuesday 21 September 2021

Due to the Covid-19 pandemic, we would like to inform you that there is an update on the courier estimated delivery time as below:

- In Victoria, approximately 8 - 13 working days;
- In NSW, SA, ACT, QLD, approximately 10 - 15 working days;
- In WA, NT and TAS, approximately 12 - 19 working days.

We sincerely apologise for the inconvenience and thank you for your understanding.

Also, as the national postal service grapples with lengthy delays caused by a surge in online shopping, it is expected the Christmas cut off day will be quite ahead of last year.